Privacy Policy
Privacy Policy
Effective Date: [2025.05.27]
This Privacy Policy describes how Uncovered Cases ("we", "our", or "us") collects, uses, and shares personal information when you visit or make a purchase from our store (the “Site”), hosted on Shopify Inc., and when you interact with our marketing communications.
If you have any questions or concerns, you may contact us at info@uncoveredcases.com.
1. Personal Information We Collect
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
Your IP address
Browser type, device type, and operating system
Referring/exit pages and URLs
Time zone, country, and general location
How you interact with the Site (pages viewed, time spent, links clicked)
This information is collected using cookies, log files, web beacons, and pixels — including through services like Google Analytics 4, Meta Pixel, Pinterest, TikTok Pixel, Google Tag Manager, and Hotjar.
When you place an order, sign up for a newsletter, or contact us, we may collect:
Your name, email address, billing/shipping address, and phone number
Payment information (processed securely via Shopify Payments or third-party gateways like PayPal)
Order details and history
Your marketing preferences
When you subscribe via our Omnisend form, we collect your email address and any other information you provide voluntarily.
2. How We Use Your Information
We use your personal data to:
Fulfill orders and process payments
Communicate with you about your order or customer service inquiries
Send marketing emails and newsletters (only with your consent)
Improve our website experience and understand customer behavior
Prevent fraud and ensure legal compliance
We may also use the data to build customer segments for personalized marketing through platforms like Omnisend, Meta Ads, and Google Ads.
3. Third-Party Services and Sharing
We share personal data with third parties only as necessary:
Shopify powers our online store and processes customer information securely.
Marketing/Advertising: Meta (Facebook, Instagram), Google Ads, Pinterest, TikTok
Email Marketing: Omnisend
Analytics & UX Tools: Google Analytics 4, Hotjar
Affiliate Program: GoAffPro
Order Fulfillment: Our third-party logistics/fulfillment center
We do not sell your personal information.
4. Cookies and Tracking
We and our partners use cookies to operate the store, enhance your experience, and deliver relevant ads. These include:
Strictly necessary cookies (e.g., for checkout and account login)
Performance cookies (e.g., analytics from GA4, Hotjar)
Advertising cookies (Meta, TikTok, Pinterest, etc.)
You can manage or delete cookies via your browser settings.
More on Shopify’s cookies: Shopify Cookie Policy
5. Legal Compliance
We sell to customers in the EU, broader Europe, and the United States.
You may have the right to:
Access the personal data we hold about you
Request corrections, deletions, or portability of your data
Opt-out of certain processing or marketing communications
To exercise any of these rights, contact us at info@uncoveredcases.com. You may also clear cookies in your browser to limit tracking.
6. Data Retention
We follow Shopify’s default data retention policy. For example:
Order information is retained for tax, legal, and business reasons
Marketing data is retained until you unsubscribe or request deletion
Details are available at Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
7. Children’s Privacy
Our website and products are not directed at children under 13, and we do not knowingly collect personal data from them. If a parent believes their child has provided us data, they may clear cookies in the browser to limit tracking and request to remove any additional data we might have.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Changes will be posted here with the updated "Effective Date." We recommend reviewing this page regularly.